Customer Support Contact Us Page
At Casino World Poker, we understand that our customers may have questions or concerns about our platform and services. We strive to provide the best possible support experience for you.
Our live chat support is available 24/7. You can initiate a chat session by clicking on the "Live Chat" button located at the bottom right corner of your screen. Our dedicated team will be happy to assist you with any queries or concerns you may have.
We aim to respond to all live chat inquiries within minutes, but in some cases, it might take a little longer due to high volume or complex issues. We appreciate your patience and understanding during this time.
If you prefer to reach out through email, please feel free to use our support email address. Our team will review and respond to all emails within 2-4 hours. Please note that response times may vary during peak periods or weekends.
We provide multilingual support across multiple languages, including English, Spanish, French, German, Italian, Portuguese, Russian, Mandarin Chinese, Japanese, and Korean. Our dedicated team will assist you in the language of your choice.
Before reaching out to us directly, we encourage you to visit our comprehensive help centre located within our platform. It contains detailed guides, FAQs, and tutorials that may address common queries.
We take responsible gaming very seriously. If you or someone you know has a problem with gambling, please reach out to our dedicated support team for assistance and guidance on how to manage your account securely.
In case of any issues with verification or identity checks, please don't hesitate to contact us through live chat or email. Our friendly support team will be happy to assist you in resolving these matters promptly.
For technical queries related to our platform, including device compatibility and browser-related issues, we recommend visiting our dedicated troubleshooting page for step-by-step guides and solutions.
If you encounter any difficulties with account recovery or have forgotten your login credentials, please contact our support team through live chat or email. We'll be happy to assist you in resetting your password securely.
In the event of a complaint or dispute regarding our services, we kindly request that you follow the escalation procedures outlined below. Our dedicated customer care specialist will guide you throughout the process and resolve any issues amicably.
We strive to provide flexible communication options for your convenience:
Our corporate office is open Monday through Friday from 9 am to 5 pm PST. Our dedicated support team works around the clock to ensure your satisfaction.
In cases where you require additional assistance beyond our initial response, we have an escalation procedure in place:
1. Live Chat: You may initiate a chat session and select "Escalate" for further review by our senior support specialist.
2. Email Support: Please respond to the original email or reply with your concerns. A dedicated customer care specialist will engage you promptly.
3. Phone (if available): Call us during operating hours, and ask to speak with a supervisor for further assistance.
We're committed to delivering exceptional support experiences tailored to each individual's needs. Your satisfaction is our top priority!
